Our special scheme for thatched property insurance is underwritten at Lloyd’s by well established syndicates that understand the particular demands of thatched property ownership. Should the situation arise however, we are able to extend this arrangement by calling on the services of other insurers or scheme-providers.
What we Offer
From your initial quotation request and throughout the currency of any policy you take out with us we will:
- Help you to establish the best cover applicable to your needs at the most favourable premium available.
- Help you to establish the correct amounts for which to insure.
- Arrange suitable cover to meet those needs with reputable insurers.
- Assist you with any future alterations or amendments you may wish to make to your cover or sums insured.
Our Claims Handling Service
Under our principal thatch insurance scheme Playle-Russell also handles claims on behalf of the insurer. We consider this vital in view of our unique expertise, and the relationship we enjoy with our clients. Here is a selection of the comments that our clients have made:
Many thanks for your prompt response to our recent claim. It is a pleasure to be able to compliment you on your efficiency.
Mrs D. E Cardiff
I cannot thank you enough for the quick, efficient response you supplied when I was hit by the flood following the blocked drain. It could not have been at a worst time in my life, but with your wonderful help I have got over the problem.
Mr B F Suffolk
Thank you for your kind attention, the gentleman who dealt with my claim on the telephone was really kind, I cannot tell you how much I appreciate this. I was at bursting point when the rain came teeming in.
D B Newark
I have to say that after dealing with certain other quite difficult Insurance companies in the past, I find it quite reassuring that my claim has been processed so efficiently and with minimum fuss. I certainly hope I won't be requiring your services for a major incident, but its nice to know that if I ever did, I'd be dealing with a highly competent company.
M T Surrey
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